Privacy Policy
Welcome to the Privacy Policy of Passport, operated by PSA Online Appointment System. This policy explains how we collect, use, disclose, and protect your personal information when you use our website at https://passport.psaonlineappointment.com. By accessing or using our services, you agree to the terms outlined herein.
Information We Collect
We collect personal information you voluntarily provide, including but not limited to your full name, date of birth, contact details (email address and phone number), passport application reference number, and supporting document uploads (e.g., valid ID scans, photos). We may also collect non-personal data such as browser type, IP address, and pages visited for analytics and service improvement.
How We Use Your Information
Your information is used solely to process passport appointment requests, verify identity, communicate appointment confirmations or updates, provide customer support, and comply with legal and regulatory requirements under Philippine law. We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Information Sharing and Disclosure
We may share your data with authorized government agencies (e.g., Philippine Statistics Authority, Department of Foreign Affairs) strictly for official passport processing. We also engage trusted service providers (e.g., cloud hosting, security, and payment processors) under strict confidentiality agreements. Disclosure may occur if required by law, court order, or to protect our rights, safety, or property.
Data Security
We implement industry-standard security measures, including encryption (TLS 1.2+), secure authentication, regular vulnerability assessments, and access controls, to safeguard your data against unauthorized access, alteration, or disclosure. While no system is 100% secure, we continuously improve our practices to maintain data integrity.
Your Rights
You have the right to access, correct, update, or request deletion of your personal information, subject to legal retention requirements. You may also withdraw consent where processing is based on consent, and lodge complaints with the National Privacy Commission (NPC) of the Philippines. To exercise these rights, contact us at support@passport.psaonlineappointment.com.
Cookies and Tracking Technologies
We use essential cookies to enable core website functionality (e.g., session management, form submission) and analytical cookies (via anonymized Google Analytics) to understand site usage trends. You can manage cookie preferences through your browser settings. Non-essential cookies are not used without your explicit consent.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the data.
International Data Transfers
Your data is primarily stored and processed within the Philippines. In cases where data must be transferred internationally (e.g., for technical support), we ensure appropriate safeguards such as standard contractual clauses approved by the NPC.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at support@passport.psaonlineappointment.com or visit our Contact Us page. You may also review our Terms & Conditions and Disclaimer.
Last updated: March 15, 2025